Shipping Policy

Shipping & Delivery Policy

Order Confirmation:

  • Upon successful order placement, you will receive an email detailing your selected items and shipping information. Please review this diligently to ensure accuracy.
  • If you do not receive the confirmation email within 24 hours, please check your spam folder or contact us at customer@pawssum.co.

Shipping Zones & Carriers:

  • We offer express delivery to the UK, and most European countries.
  • Our trusted logistics partners include Royal Mail, Evri, DHL, UPS, FedEx, and more.
  • With manufacturing and warehousing in the US, UK, and China, we select the most efficient route for your order.

Processing & Delivery:

  • We aim to process orders within 24 business hours. However, during peak periods like holidays and sales, processing might extend.

  • After dispatch, you'll receive an email with a tracking number.

    Shipping Method Time Cost
    Express Shipping 5-12 business days £4.99

  • Enjoy free shipping on orders over £49.

  • External factors like customs checks may affect delivery times.

Tracking Your Order:

  • Tracking details are included in the Shipping Confirmation email. After 24 hours, you can trace your parcel on the carrier's website.
  • If you face any tracking issues, contact us at customer@pawssum.co. Note: tracking remains active for 60 days.

Delivery Considerations:

  • If your order doesn't arrive within 45 business days, you're eligible for a refund, excluding cases where packages go missing during shipment.
  • Any damage observed upon delivery should be documented with the carrier and reported to us with photographic evidence within 3 business days.

Changing Shipping Address:

  • If you realize an error in your shipping address, notify us immediately at customer@pawssum.co. Unfortunately, once dispatched, we can't alter the delivery address.

Shipping Delays:

  • While we always aim for prompt delivery, external factors such as global health crises, limited airline capacities, government restrictions, and high parcel volumes might influence delivery times.
  • Please understand that during unprecedented events, delays are possible.

Important Reminders:

  • Ensure your checkout address is correct; re-shipping due to errors will have associated costs.
  • If returning items, shipping fees are borne by the customer unless the return is due to a product quality issue.

We genuinely appreciate your patience and understanding, especially during challenging periods. Thank you for choosing Pawssum!